Sahel Shifa Trading – Returns & Exchange Policy

Welcome to Sahel Shifa Trading, your reliable source for high-quality construction tools and accessories in Riyadh, Saudi Arabia! Customer satisfaction is our priority, and we aim to ensure a seamless shopping experience. Please review our 14-day Returns and Exchange Policy for your purchases from Sahel Shifa Trading.

1. Eligibility for Returns & Exchanges

• 14-Day Window: Customers have 14 days from the date of delivery to initiate a return or exchange.
• Product Condition: Items must be unused, undamaged, and returned in their original packaging, including all accessories, manuals, and tags.
• Proof of Purchase: A valid proof of purchase (invoice, order confirmation email) is required for processing returns or exchanges.

2. Non-Returnable & Non-Exchangeable Items

• Custom or special-order items are non-returnable unless they arrive damaged or defective.
• Clearance or promotional items cannot be returned or exchanged unless otherwise specified.

3. Return & Exchange Process

• Contact Customer Support: To initiate a return, please contact our Customer Support team at Contact Us within the 14-day period.
• Return Authorization: Upon approval, a Return Authorization Number (RAN) will be issued. Please include this RAN in your return package to expedite processing.
• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item was received damaged or defective.
• Inspection & Approval: Once the returned item is received and inspected, we will notify you of the status of your return. Approved returns will be processed promptly.

4. Refunds

• Processing Time: Refunds will be processed within 7-10 business days after approval.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please notify us immediately. We will work with you to arrange an exchange or refund at no additional cost.

6. Exchange Policy

• Exchanges are subject to product availability. If the desired item is out of stock, we will assist you with an alternative item or offer a refund.

7. Contact Us

• Email: info@sahelshifatrading.com
• Phone: 0551756122
• Working Hours: 9am-12am
• Address: Riyadh Al-Shifa ind. Badr Area, Imam Malik, Riyadh

We value your trust in Sahel Shifa Trading and are here to ensure you have a satisfying experience every time.

For more support, please Contact Us anytime, and let us make your shopping experience exceptional!